Terms of Service

Effective Date: June 20, 2026

1. Introduction

Welcome to eBridge RCM. These Terms of Service govern your access to and use of our website, services, communications, and related offerings. eBridge RCM provides medical billing, revenue cycle management, insurance credentialing, provider enrollment, claims management, and related healthcare administrative services to healthcare providers and medical practices throughout the United States.

By using our website or services, you agree to be bound by these Terms of Service.

2. Services Provided

Our services may include:

Medical Billing & Coding
Revenue Cycle Management (RCM)
Insurance Verification
Provider Credentialing
Medicare & Medicaid Enrollment
Commercial Payer Enrollment
Claims Submission & Follow-Up
Denial Management
Payment Posting
Financial Reporting
Practice Performance Analytics
Client Support Services

Services are provided pursuant to individual service agreements and may vary by client.

3. SMS Terms of Service

By providing your mobile phone number through our website, intake forms, service agreements, or other communication channels, you consent to receive SMS text messages from eBridge RCM.

Types of Messages You May Receive

You may receive SMS messages regarding:

Customer support communications
Credentialing status updates
Enrollment updates
Billing and claims notifications
Document requests
Appointment and meeting reminders
Account notifications
Service-related conversations
Operational updates regarding your account

Message Frequency

Messaging frequency may vary depending on your interactions with eBridge RCM and the services being provided.

Message and Data Rates

Message and data rates may apply according to your mobile carrier plan.

Opt-Out Instructions

To stop receiving SMS messages from eBridge RCM at any time, reply STOP to any message.

After opting out, you will no longer receive SMS communications unless you provide new consent.

Assistance

For assistance, reply HELP to any message or visit:

https://ebridgercm.com

You may also contact us at:

info@ebridgercm.com

Privacy

For information about how we collect, use, and protect your information, please review our Privacy Policy:

https://ebridgercm.com/privacy-policy/

SMS consent is not shared with third parties, affiliates, or partners for marketing or promotional purposes.

4. Client Responsibilities

Clients agree to:

Provide accurate and complete information
Respond promptly to requests for documentation
Maintain required licenses and credentials
Comply with applicable federal and state laws
Maintain compliance with HIPAA and other healthcare regulations

Failure to provide accurate information may result in delays, claim denials, or service interruptions.

5. Confidentiality and Data Protection

eBridge RCM maintains appropriate administrative, technical, and physical safeguards to protect confidential information.

We handle healthcare-related information in accordance with applicable privacy and security regulations and maintain strict confidentiality practices.

Additional information can be found in our Privacy Policy.

6. Fees and Payment Terms

Service fees are governed by individual client agreements.

Clients agree to pay invoices according to the payment terms specified in their service agreement.

Failure to make timely payments may result in:

Suspension of services
Additional administrative fees
Delayed processing of claims or enrollment activities

7. Intellectual Property

All website content, branding, graphics, logos, text, software, and materials are the property of eBridge RCM unless otherwise stated.

No content may be copied, reproduced, distributed, or modified without prior written permission.

8. Acceptable Use

You agree not to:

Use the website for unlawful purposes
Attempt unauthorized access to systems or data
Interfere with website functionality
Upload malicious software or code
Misrepresent your identity or affiliation

Violations may result in termination of access to our services.

9. Limitation of Liability

eBridge RCM strives to provide accurate and reliable services; however, we cannot guarantee outcomes related to:

Insurance payment decisions
Payer processing times
Credentialing approval timelines
Regulatory changes
Third-party system outages

To the maximum extent permitted by law, eBridge RCM shall not be liable for indirect, incidental, consequential, or special damages arising from the use of our services.

10. Service Modifications

We reserve the right to modify, suspend, or discontinue any service, feature, or website functionality at any time.

Reasonable notice will be provided when practical.

11. Termination

Either party may terminate services according to the terms outlined in the applicable service agreement.

Upon termination:

Outstanding balances remain due
Access to services may cease
Client data will be handled in accordance with contractual obligations and applicable laws

12. Governing Law

These Terms of Service shall be governed and interpreted under the laws of the jurisdiction in which eBridge RCM operates, without regard to conflict of law principles.

13. Changes to These Terms

We may update these Terms of Service periodically.

Updated versions will be posted on this page with a revised Effective Date. Continued use of our website or services constitutes acceptance of any revisions.

14. Contact Information

EBRIDGE RCM LLC

Website: https://ebridgercm.com

Email: info@ebridgercm.com

For SMS support, reply HELP to any message. To opt out, reply STOP.