Privacy Policy
Effective Date: June 20, 2026
1. Introduction
At eBridge RCM, we are committed to protecting the privacy and security of our clients, healthcare providers, patients, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, engage our services, or communicate with us.
By accessing or using our website at https://ebridgercm.com, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We may collect the following categories of information:
Personal Information
Name
Email address
Phone number
Mailing address
Professional and business information
Other information voluntarily provided through forms, email, phone, or SMS communications
Healthcare and Billing Information
As part of providing medical billing and revenue cycle management services, we may process:
Patient demographic information
Insurance information
Provider information
Diagnosis and procedure codes
Claims and reimbursement information
Other healthcare-related data necessary to perform contracted services
Website Usage Information
When you visit our website, we may automatically collect:
IP address
Browser type
Device information
Pages visited
Referral source
Time spent on pages
Website interaction data
3. How We Use Your Information
We use collected information to:
Provide medical billing and revenue cycle management services
Process insurance claims and payment activities
Support provider credentialing and enrollment services
Communicate with clients and healthcare providers
Respond to inquiries and support requests
Maintain business records
Improve website functionality and user experience
Comply with legal, regulatory, and contractual obligations
Protect against fraud, unauthorized access, and security threats
4. SMS Communications
If you provide your mobile phone number and consent to receive text messages from eBridge RCM, we may send SMS messages regarding:
Client support communications
Credentialing and enrollment updates
Billing and claims status updates
Appointment and meeting reminders
Document requests
Account notifications
Other service-related communications
Message frequency may vary based on your interactions with our company.
Message and data rates may apply depending on your mobile carrier and service plan.
You may opt out of SMS communications at any time by replying STOP to any text message. For assistance, reply HELP or contact us at contact@ebridgercm.com.
5. How We Share Information
We do not sell, rent, or trade personal information to third parties.
We may share information with:
Healthcare and Insurance Entities
Healthcare providers
Insurance carriers
Payers
Clearinghouses
Credentialing organizations
Service Providers
Trusted vendors that assist with:
Website hosting
Cloud storage
Data processing
Analytics
Communication services
Business operations
These providers are required to maintain appropriate confidentiality and security measures.
Legal Requirements
We may disclose information:
When required by law
To comply with court orders or government requests
To protect our legal rights
To investigate fraud or security incidents
6. SMS Consent and Mobile Information
eBridge RCM respects your privacy regarding SMS communications.
SMS consent is not shared with third parties, affiliates, or partners for marketing or promotional purposes.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
All categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties except as necessary to provide messaging services.
Mobile phone numbers collected for SMS communications are used solely for business-related communications requested by the recipient.
7. Data Security
We maintain administrative, technical, and physical safeguards designed to protect personal and healthcare information from unauthorized access, disclosure, alteration, or destruction.
Our security measures may include:
Encryption technologies
Access controls
Secure data storage
Employee confidentiality training
HIPAA-compliant practices where applicable
While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be 100% secure.
8. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
Improve website functionality
Analyze website performance
Understand visitor behavior
Enhance user experience
You may disable cookies through your browser settings; however, certain website features may not function properly.
9. Your Privacy Rights
Depending on applicable laws, you may have the right to:
Request access to your personal information
Request correction of inaccurate information
Request deletion of information where legally permissible
Object to certain processing activities
Withdraw consent where applicable
To exercise these rights, please contact us using the information below.
10. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of those websites.
We encourage users to review the privacy policies of any third-party sites they visit.
11. Data Retention
We retain information only as long as necessary to:
Provide our services
Comply with legal obligations
Resolve disputes
Enforce agreements
Maintain business records
Retention periods may vary depending on the nature of the information and applicable legal requirements.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Any updates will be posted on this page with a revised Effective Date. Continued use of our website or services after changes are posted constitutes acceptance of the revised Privacy Policy.
13. Contact Information
If you have questions regarding this Privacy Policy or our privacy practices, please contact us:
EBRIDGE RCM LLC
Website: https://ebridgercm.com
Email: info@ebridgercm.com
Phone: (646) 989-3719
For SMS assistance, reply HELP to any text message or contact us using the information above.